Shipping and Delivery

Last updated: 11 November 2026

At FIGO HOME, each artwork is carefully prepared with attention to detail. Here you’ll find information about production, delivery and what to expect after placing your order.

Where do you deliver?

We currently deliver to eligible addresses in the Netherlands. Available delivery options are shown at checkout.

If your address is outside our current delivery area, please contact contact.figohome@gmail.com before ordering so we can discuss whether delivery is possible.

Shipping costs

Standard delivery within the Netherlands is free.

If any additional or optional delivery services carry a charge, this will be clearly displayed before you place your order.

Production time

Many of our artworks are made to order, meaning we begin making or preparing your piece after your order is confirmed and any agreed advance payment has been received.

Unless otherwise stated on the product page, our estimated production time is up to 10 working days.

Working days are Monday to Friday, excluding Dutch public holidays.

Production time is separate from delivery time unless we expressly state that an estimate includes both.

If we expect a production delay, we will contact you as soon as reasonably possible with an update.

How will my artwork be delivered?

Your artwork may be delivered directly by FIGO HOME or by a delivery partner appointed by us.

The delivery method depends on your location, the artwork and the options available for your order. We will provide the relevant instructions and delivery information.

Delivery by FIGO HOME

If we deliver your artwork ourselves, we will contact you using the details provided with your order to arrange a suitable delivery date and time window.

Please ensure someone is available to receive the artwork at the agreed time. If you need to change an appointment, contact us as soon as possible.

Delivery by a delivery partner

If your artwork is shipped through a delivery partner, we will provide dispatch information and tracking details where available.

Some delivery services may contact you directly to arrange an appointment or provide delivery updates.

When will my order arrive?

The estimated delivery timeframe applicable to your order is provided on the product page or at checkout before you purchase. Your order confirmation will include or confirm the relevant timing information.

For made-to-order artworks, please allow for both production and delivery time, unless the stated estimate expressly includes both.

For deliveries requiring an appointment, we will contact you to arrange a date within the communicated timeframe. Any change to an agreed delivery date will be discussed with you.

Delivery estimates may be affected by your location, public holidays or transport disruptions. If we become aware of a delay, we will inform you as soon as reasonably possible.

Estimates do not remove your statutory rights concerning delivery.

Order confirmation and delivery updates

After placing your order, you will receive an order confirmation by email.

When your artwork is ready for delivery or has been dispatched, we will send the relevant update.

For deliveries by FIGO HOME, this will normally include information about arranging your delivery appointment.

For deliveries through a delivery partner, this will include tracking information where the service provides it. Not every delivery method includes online tracking.

If you have not received an expected email, please check your spam folder or contact contact.figohome@gmail.com.

How is my artwork protected?

We prepare each artwork for its delivery method, using suitable packaging and protective materials to help prevent damage.

Depending on the artwork and delivery method, this may include protective corner guards, cushioning materials and a cardboard box.

Delivery access and receiving your artwork

Please provide any information that may affect access to the delivery address, such as entry restrictions, stairs or appointment requirements.

Unless expressly agreed otherwise, delivery does not include installation, wall mounting or specialist handling inside your home.

If special delivery arrangements are needed, please contact us before ordering. We will confirm whether we can accommodate them and disclose any agreed additional charges before you commit to those arrangements.

Delivery address and missed deliveries

Please check that your delivery address and contact details are complete and correct before placing your order.

If you notice an error, contact contact.figohome@gmail.com as soon as possible. We will do our best to update the details before delivery, although changes may not always be possible once an order is on its way.

If delivery cannot be completed because of incorrect address details or because no one is available at an agreed appointment, we or our delivery partner will contact you about the next steps.

Any additional delivery, redelivery or storage costs will only be charged where justified, appropriately disclosed and permitted by law.

Delayed or missing deliveries

If your order has not arrived within the expected timeframe, or tracking information raises a concern, contact contact.figohome@gmail.com with your order number.

We will investigate with the delivery partner where applicable and keep you informed. You do not need to resolve a delivery problem with the carrier yourself before contacting us.

If we do not deliver within the agreed time, you may be entitled to give us an additional reasonable period to deliver. If delivery still does not take place, you may terminate the agreement and receive a refund.

In circumstances provided by law, you may terminate the agreement without allowing an additional delivery period.

Responsibility during delivery

For consumer orders, FIGO HOME remains responsible for loss or damage during delivery until you, or a person you designate other than the carrier, takes physical possession of the artwork.

An exception may apply if you independently appoint a carrier that we did not offer.

Using a delivery partner does not reduce your statutory rights against FIGO HOME.

What if my artwork arrives damaged?

We want your artwork to arrive safely and in the condition you expect.

If it arrives damaged, defective or different from what you ordered, contact contact.figohome@gmail.com with your order number and a description of the issue.

Photos of the artwork and packaging can help us investigate. Please retain the packaging where reasonably possible while we assist you.

Your statutory rights do not depend on providing photographs, retaining the original packaging or reporting a problem within an unreasonably short period.

We will assess the issue and provide an appropriate solution in accordance with applicable law. Necessary costs of resolving a valid legal guarantee claim are borne by FIGO HOME.

Returns and cancellations

For information about changing your mind, cancelling before delivery, exchanges and refunds, please see our Returns & Refunds Policy, available through the website’s footer.

Please contact us before arranging return transport so we can explain the available arrangements and organise any return shipping or collection covered by our policy.

This request does not make your statutory right of withdrawal dependent on our approval.

If your artwork is defective, damaged or does not conform to the agreement, your legal guarantee rights apply independently of the withdrawal period.