Frequently Asked Questions

Welcome to the FIGO HOME FAQ. Here you’ll find answers to common questions about our artworks, orders and delivery.

Can’t find what you’re looking for? Contact us at contact.figohome@gmail.com — we’ll be happy to help.
Where is your artwork made?

Each FIGO HOME artwork is handmade in the Netherlands. From the textured background to the wooden composition and floating frame, every piece is carefully finished by hand.
Is each artwork made to order?

Yes. Your artwork is made especially for you after you place your order. This allows us to create your chosen design in the size, colour and orientation you select.
How long will my order take?

Each artwork is made to order, with production taking up to 10 working days. Your piece may be ready sooner, depending on material availability.

For delivery by FIGO HOME, please allow up to 2 additional working days. We’ll contact you to arrange a suitable date and time window.

For delivery by a partner, the estimated delivery time depends on the option you choose at checkout.

You can find more information on our Shipping & Delivery page.
What sizes are available?

Our collection includes two standard sizes, depending on the design:

  • Small: 43 × 63 cm
  • Medium: 63 × 93 cm

These are the overall dimensions, including the frame. 

For horizontal pieces, the dimensions are reversed. Please check the product page for the options available for your chosen artwork.
Can I choose the colour and orientation?

Depending on the design, you can choose the available colors and a vertical or horizontal orientation.

If your preferred option is not listed, please contact us before ordering so we can confirm what is possible.
Is the frame included?

Yes. Every artwork comes with its floating frame, which creates a subtle gap around the composition and adds depth to the finished piece.
Will my artwork look exactly like the photos?

The overall design will follow the artwork shown on the product page. As each piece is handmade, slight variations in texture, wood grain and finish are part of its individual character.

Colours may also appear slightly different depending on your screen settings and the lighting in your home.
How can I choose the right size for my space?

Measure the wall area where you would like to hang your artwork and mark out its outer dimensions with painter’s tape. This is a simple way to see how each size will feel alongside your furniture.

Our room images can help you visualise the artwork, but we always recommend measuring your own space before ordering.
How do I hang my artwork?

Each piece includes one hanging bracket on the back, tailored for the orientation selected during the purchase. Use wall fixings suitable for your wall type and the weight of the artwork.

If you are unsure which fixings to use, ask a qualified installer for advice before hanging.
How should I care for my artwork?

Gently remove dust with a soft, dry cloth or a soft brush. Avoid water, cleaning sprays and abrasive products.

To help preserve the finish, display your artwork indoors, away from direct sunlight, heat sources and excessive humidity.
Where do you deliver, and how much does shipping cost?

We currently offer free delivery within the Netherlands.

For delivery details, please visit our Shipping & Delivery page. If you would like to order from another country, contact us before placing your order so we can confirm availability and costs.
Can I change or cancel my order?

If you would like to change the size, colour or orientation of your artwork, please contact us as soon as possible. Changes depend on how far production has progressed.

For our standard artworks, you can cancel before delivery, even if production has already started. Choosing from our standard sizes, colours or orientations does not remove this right.

Different conditions may apply to genuinely personalised or bespoke pieces. We will explain these before you order.

To request a change or cancellation, email contact.figohome@gmail.com with your order number. For full details, please see our Returns & Refunds policy.

For information about returns after delivery, please see our Returns & Refunds policy.
What if my artwork arrives damaged or something is wrong?

Please contact us as soon as possible with your order number and clear photos of the artwork and packaging. We will review the issue and help arrange an appropriate solution.

If possible, keep the packaging until the issue has been resolved.
Can I return my artwork?

Please visit our Returns & Refunds page for the return conditions and instructions. Contact us before sending your artwork back so we can guide you through the process.